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Project delivery in the IT space is a fun job. You get to do interesting things, usually no two things are exactly the same and in the process get to play with technology. Life couldn’t be better. That is until you run into some oddities. Agile methods have not been everyone’s cup of tea. Ambiguity is the enemy of most bureaucratic environments. Before committing to any spends, they want assurances in triplicate exactly what they would get for the project, when, and in what manner. By definition killing any agility.

Republished from my blog Project Management in Practice.

What is interesting is that some of these organisations appear to be embracing Agile, but not because they want continuous improvement, or are looking to deal with ambiguity differently. They have found the dreaded requirements analysis phase of a waterfall project does not necessarily capture the requirements correctly, and consequently deliveries do not meet the outcome they set out to. Pushing that detail to be worked through in an Agile developmentmethod makes perfect sense.

Pushing the resolution of ambiguity later in the development phase means at the project initiation that ambiguity still remains. So any contracting for those services can only give you an estimate to a particular level of detail. What I find in many cases is there is little room for ambiguity when contracting for those services. The bean counters still want to know exactly what you will deliver, when, and how – so when the auditors turn up, they can show a clean bill of health.

As IT practitioners we have done a good job of convincing organisations of the benefits of Agile deliveries. However, we are yet to convince procurement that effort estimation is relative to the ambiguity that has been clarified. Wherever bureaucracy is involved, there appears to be a mismatch of expectations. It is not helped by IT companies willing to do business sometimes ignore their practitioners to take such projects and perpetuate this expectation.

What are you finding out there? Is this the norm or the anomaly?

Image credit: smokejumperstrategy.com

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