“Jason, did you know we were waiting for you in the conference room down the hall?”
Jason looked up from his desk and then at the clock and realized that yes he did know. Somehow he just forgot. He spent most of yesterday afternoon preparing for this budget meeting. He felt really odd about being late, there was no specific reason for it, he just kind of spaced out.
During the meeting Jason found he had a difficult time concentrating. He misread some of the numbers. At one…Continue
Added by Margaret Meloni on August 20, 2012 at 10:36am — No Comments
“Always do right. This will gratify some people and astonish the rest.”
Of course people are not surprised when YOU do the right thing. More often than not you are the person who does the right thing. How do I know this? You are reading this message. You are voluntarily receiving notes and articles about handing conflict at work and about compassion in the workplace and about building your strength of character.
Have you ever looked at someone and thought, “I have no clue what this person is talking about.” Maybe you even have specifically thought, “Where is this person coming from?” You were not questioning their place of origin. What you were questioning was their perspective.
If you occasionally question the perspective of others, doesn’t it make sense that people occasionally wonder where you are coming from? As you go about your day and you complete your work, it never hurts for…Continue
Added by Margaret Meloni on July 23, 2012 at 1:58pm — No Comments
“The thing I have learned at IBM is that culture is everything.”
Louis V. Gerstner, Jr. former CEO IBM
Too often I have worked with people who have joined a new organization only to crash and burn. Too often a complete and total disregard for organizational culture has played a part in this unfortunate scenario. Here is what NOT to do:
I need to tell you something. I hope you don’t mind. You see, what I have to tell you might not be something you want to know. But here goes, “You are not always right.” This is my polite way of telling you that sometimes you are wrong.
It’s OK. Believe it or not, we all are wrong about something. We are wrong regularly and repeatedly. It is the nature of who we are. I am not asking you to dwell on when you are wrong or what it is you are wrong about. I ask you to consider how are you…Continue
“Go ahead and tell me the steps you will take to complete this assignment.”
This is the question that none of my early supervisors ever asked me on the job. And boy was I relieved that they never asked this question. Why? Because I had no clue! When I was new on the job I was afraid to ask questions or to admit what I did not know. I would run back to my cubicle and frantically search for the information I needed to complete my new assignment.
Added by Margaret Meloni on June 4, 2012 at 9:04am — No Comments
“We can’t retract the decisions we’ve made, we can only affect the decisions we’re going to make from here.” As said by actor Jamie Foxx in the movie, Law Abiding Citizen.
As you have been reading in ‘Turning Point’; decisions have been the recent theme of our discussions and time together. While web surfing, I found a site that shares ‘wisdom’ from the movies. Note I place ‘wisdom’ in quotes. Sometimes the…Continue
Added by Margaret Meloni on May 21, 2012 at 11:51am — No Comments
“Tom I really think that when there is a technical decision to be made, it makes perfects sense for you to delegate the decision to Simon. After all he is our technical lead.” Marilyn chimed in, “I agree with Jacob. I think the trick is that you need to make it clear that you trust Simon to make the call.”
Tom was once again meeting with Jacob his business analyst and Marilyn his subject matter expert. In a prior meeting they had told Tom (their project manager) that…Continue
Added by Margaret Meloni on May 8, 2012 at 3:13pm — No Comments
Tom was not surprised when Jacob and Marilyn asked for a private meeting with him. He had a hunch that some of the team was displeased with him. He thought of Jacob and Marilyn as ‘unofficial’ team leaders. They seemed to be the two people who his team members looked to for professional guidance. Tom had mixed feeling about his upcoming meeting with the two of them. On the one hand it would be a relief to find out what was wrong and on the other hand, well he was going to find out what was…Continue
Added by Margaret Meloni on April 23, 2012 at 1:27pm — No Comments
Over lunch, Jacob and Marilyn discussed some of the frustrations they were experiencing on one of their current projects. Jacob was a business analyst on the project and Marilyn was the subject matter expert. Jacob turned to Marilyn and said to her, “If you could say just one thing to Tom our project manager, what would it be?” Without hesitation Marilyn replied, “Please, make a decision.”
Unfortunately Jacob and Marilyn both viewed Tom as wishy-washy. He seemed to be either unwilling…Continue
Added by Margaret Meloni on April 9, 2012 at 8:30am — No Comments
There I was, brand new on the project, replacing a project manager who had vanished into thin air. I was beginning to envy him his vanishing act. I could see that the project had been ridiculously under estimated. I was not just new to the project, I was also new to the consulting firm I was representing. Oh and I had been told I would not be assigned to run any client projects until after three to four months of home office training and assisting other project managers.
We have so many different ways to communicate with one another. We can pick up the phone and call using either a land line or a cell phone; we can send an email or a text using our computers or our various handheld devices and we can ‘tweet’ and ‘friend’ and make all kinds of connections AND we can still send a written note on an actual piece of paper. Does having all of these options make communications easier? Not necessarily. Sometimes we still experience communication…Continue
Added by Margaret Meloni on March 5, 2012 at 11:05am — No Comments
Likeability – That which makes someone likeable or easy to like, easy to be with, considered pleasant to be around.
Now a good search on the word ‘likeability’ will show you that this is not a new term nor is it something I have made up. You will find all kinds of materials about likeability, for example this book by Tim Sanders, ‘The Likeability Factor: How to Boost your L-Factor & Achieve Your Life’s Dreams’. As with Emotional Intelligence or…Continue
Added by Margaret Meloni on February 20, 2012 at 9:38am — No Comments
You know that interrupting someone when they are speaking is really rude. If you have children you have probably worked very hard to teach them to say “Excuse me”, before they break into conversations. What about interrupting you? I wish you would.
Be honest, every once in a while you have a strong and immediate reaction to a person or a situation. It could be something they do or it could be something they say. In the best case scenario, it causes you to burst…Continue
I do not know about you, but every once in a while when I think about all of the different causes I could join I start feeling overwhelmed. We have so much to do for our planet, our creatures and our people. Where do I start? Where do I place my focus? How can I make a difference? Then I remember this quote, a quote I love and use:
“Never doubt that a small group of thoughtful committed citizens can change the world. Indeed, it is the only thing that ever…Continue
Added by Margaret Meloni on January 23, 2012 at 12:53pm — No Comments
You may have heard the saying, “charity begins at home”. The idea is that before you take care of others you take care of those who are closest to you first. Don’t give away your last dime if you have no money to feed your own family, don’t give away your time and energy to others if your own family is waiting at home for your time and energy. Today I would like to propose to you an updated version of this expression, one for our professional lives – “charity begins at work.”
Added by Margaret Meloni on January 9, 2012 at 10:32am — No Comments
Sometimes you find yourself working with someone and no matter how kind and compassionate you try to be, you still think they are a jerk. Maybe they yell all the time or they are condescending or a back stabber. It might be tempting to yell at them more loudly than they yelled at you or to answer them with sarcasm or to plot your revenge.
Don’t do it! You don’t want to answer jerkiness with jerkiness. Sure, it feels great – at first. You sure got them right? You really showed…
"As long as you keep a person down, some part of you has to be down there to hold him down, so it means you cannot soar as you otherwise might." Marian Anderson
This is so obvious when you think about it from a physical perspective. If you were physically holding someone down, unless you have really long arms or really strong legs or some other technique; you have to adopt a posture which keeps you lower to the ground. I think this is only a good thing in…Continue
When you are facing a difficult decision sometimes the best thing to do is to sit back and analyze the potential outcomes from your decision. What path will each outcome create for you? Trace that path to its natural termination. Are you OK with this path? In other words:
If you do X, what is the worst thing that could happen?
Now, what is the best thing that could happen?
A top de-motivator at work is lack of recognition or lack of appreciation. This is not a new fact nor should it be surprising to you. It surfaces time and time again employees who feel under appreciated experience low morale and many move on. Even in a difficult economy when in theory it is an employers market, people are not just hanging around thanking their lucky stars that they have a paycheck. If they feel truly under appreciated they are already looking for their next…Continue
Added by Margaret Meloni on November 7, 2011 at 10:34am — No Comments